"Taste of Afro-EurAsia : An Erasmus Mundus DILL International Dinner" - 17 March 2010 @ 18:00 - 21:00 / Athrium, 3rd Flr. Mare Building, TLU, Uus-Sadama 5, Tallinn, Estonia
Thursday, January 28, 2010
Creative Marketing and Customer Service Ideas — New from ALA Editions!
Assessing Service Quality: Satisfying the Expectations of Library Customers, Second Edition
Peter Hernon and Ellen Altman
This fully revised resource will help you see the library as the customer does with the aid of dozens of tools to measure service quality—from mystery shoppers and benchmarking to surveys and group interviews.
Learn more about this publication, click here>>>>
Peter Hernon and Ellen Altman
This fully revised resource will help you see the library as the customer does with the aid of dozens of tools to measure service quality—from mystery shoppers and benchmarking to surveys and group interviews.
Learn more about this publication, click here>>>>
